Degraded Performance on EU Cloud

Incident Report for Humio

Resolved

This incident has been resolved.

Posted Sep 27, 2024 - 15:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2024 - 13:45 UTC

Update

We are currently deploying a fix for the issue.

Posted Sep 27, 2024 - 13:11 UTC

Update

Thank you for your patience while we continue working on a fix for this issue

Posted Sep 27, 2024 - 11:27 UTC

Update

Queries using the cidr function that include a files argument have now been unblocked.

We thank you for your patience while we continue to work on a fix for this issue.

Posted Sep 26, 2024 - 21:42 UTC

Update

All queries using the cidr function that include a files argument have been blocked while we continue to implement a fix for this issue.

Posted Sep 26, 2024 - 20:20 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 26, 2024 - 14:00 UTC

Update

We are continuing to investigate this issue.

Posted Sep 25, 2024 - 22:05 UTC

Update

We are still investigating degraded performance.

Posted Sep 24, 2024 - 19:53 UTC

Investigating

We are currently investigating reports of degraded performance.

Posted Sep 24, 2024 - 15:19 UTC

This incident affected: EU (API, Log Ingest, Searching).